{"id":15126,"date":"2025-04-22T14:39:09","date_gmt":"2025-04-22T11:39:09","guid":{"rendered":"https:\/\/heatex.ee\/terms-and-conditions-of-sale\/"},"modified":"2026-09-18T12:17:55","modified_gmt":"2026-09-18T09:17:55","slug":"return-and-sales-policies","status":"publish","type":"page","link":"https:\/\/heatex.ee\/en\/return-and-sales-policies\/","title":{"rendered":"Return and Sales Policies"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15126\" class=\"elementor elementor-15126 elementor-4582\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39ad5ff e-flex e-con-boxed e-con e-parent\" data-id=\"39ad5ff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;arrow&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 700 10\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M350,10L340,0h20L350,10z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-672a7b9 e-con-full e-flex e-con e-child\" data-id=\"672a7b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dc682e2 e-con-full e-flex e-con e-child\" data-id=\"dc682e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b9ee6b elementor-align-end elementor-tablet-align-center elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-invisible elementor-widget elementor-widget-icon-list\" data-id=\"2b9ee6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:&quot;400&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Importer of electric heating hquipment in Estonia<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68b76cb e-flex e-con-boxed e-con e-parent\" data-id=\"68b76cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-498610e elementor-widget elementor-widget-text-editor\" data-id=\"498610e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2> <\/h2><h2>1. <strong>General Provisions<\/strong><\/h2><p>1.1. These Terms and Conditions of Purchase (hereinafter the \u201cTerms\u201d) govern all transactions made through the online store <strong>heatex.ee<\/strong>(hereinafter the \u201cOnline Store\u201d).<br\/>1.2. These Terms and Conditions apply to all users who make purchases in the Online Store. <\/p><h2>2. <strong>Products and Prices<\/strong><\/h2><p>2.1. All products available in the Online Store are displayed on the product pages along with their respective prices.<br\/>2.2. Product prices include value-added tax (VAT) in accordance with Estonian law.<br\/>2.3. Shipping costs may be added to the online store prices; these are calculated based on the delivery address and the selected shipping method.  <\/p><h2>3. <strong>Placing an Order<\/strong><\/h2><p>3.1. To place an order, the user must select products, add them to the shopping cart, and provide the necessary information (e.g., shipping address and payment method).<br\/>3.2. An order is considered placed once the user has selected a payment method and completed the payment. <\/p><h2>4. <strong>Payment<\/strong><\/h2><p>4.1. The online store accepts various payment methods, which are displayed during the checkout process.<br\/>4.2. The payment process is secure, and all payment data is protected by encryption.<br\/>4.3. If a payment fails or there are issues processing an order, the online store\u2019s customer service team will contact the buyer.  <\/p><h2>5. <strong>Delivery<\/strong><\/h2><p>5.1. Products are shipped to the buyer after payment for the order has been made.<br\/>5.2. The delivery time depends on product availability and the shipping method selected when placing the order.<br\/>5.3. The online store is not liable for delivery delays if they are caused by the carrier.  <\/p><h2>6. <strong>Returns and Exchanges<\/strong><\/h2><p>6.1. The buyer has the right to return or exchange a product within 14 days of receiving the goods, provided the goods have not been used and are in their original packaging.<br\/>6.2. Returned products must be in their original packaging, and the purchase price will be refunded to the buyer once the return process is complete.<br\/>6.3. A written request must be submitted for a return, and this must be done via email to <strong><a rel=\"noopener\"> heatex@heatex.ee<\/a><\/strong>.  <\/p><h2>7. <strong>Warranties and Liability<\/strong><\/h2><p>7.1. The products sold in the online store are new and comply with current quality standards.<br\/>7.2. If a product is defective or does not match its description, the Online Store is responsible for repairing or replacing the product in accordance with Estonian consumer law.<br\/>7.3. The Online Store is not liable for misuse of the product, damage caused by the product, or failure to comply with the terms and conditions.  <\/p><h2>8. <strong>Privacy and Data Protection<\/strong><\/h2><p>8.1. All user personal data is handled in accordance with our <strong>privacy policy<\/strong>.<br\/>8.2. The online store collects only the data necessary to fulfill an order and protects it in accordance with Estonian and European Union data protection regulations. <\/p><h2>9. <strong>Final Provisions<\/strong><\/h2><p>9.1. The Terms and Conditions of the online store are subject to change over time, and the buyer must review the current terms and conditions at all times before placing an order.<br\/>9.2. Any disputes arising from these Terms and Conditions shall be resolved in accordance with Estonian law, and such disputes fall within the jurisdiction of the Harju County Court. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ca8284 elementor-widget elementor-widget-shortcode\" data-id=\"2ca8284\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof 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var(--gf-field-img-choice-check-ind-icon-size-md);--gf-field-pg-steps-number-color: rgba(17, 35, 55, 0.8);}<\/style><div id='gf_2' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n                            <h2 class=\"gform_title\">Return Form<\/h2>\n                            <p class='gform_description'><\/p>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_2' id='gform_2' class='return-form' action='\/en\/wp-json\/wp\/v2\/pages\/15126#gf_2' data-formid='2' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_2' class='gform_fields top_label form_sublabel_below description_below validation_below' data-column-layout='fill'><div id=\"field_2_1\" class=\"gfield gfield--type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"d66e5122\" data-field-span=\"6\"><label id='gfield_label_2_1' class='gfield_label gform-field-label' for='input_2_1'><span class='gform-field-label__text'>First Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_2_1' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2_3\" class=\"gfield gfield--type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"d66e5122\" data-field-span=\"6\"><label id='gfield_label_2_3' class='gfield_label gform-field-label' for='input_2_3'><span class='gform-field-label__text'>Last Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_2_3' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2_4\" class=\"gfield gfield--type-phone gfield--phone-format-international gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"0e4efe03\" data-field-span=\"6\"><label id='gfield_label_2_4' class='gfield_label gform-field-label' for='input_2_4'><span class='gform-field-label__text'>Phone<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_4' id='input_2_4' type='tel' value='' class='large'   aria-required=\"true\" aria-invalid=\"false\"    \/><\/div><\/div><div id=\"field_2_5\" class=\"gfield gfield--type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"0e4efe03\" data-field-span=\"6\"><label id='gfield_label_2_5' class='gfield_label gform-field-label' for='input_2_5'><span class='gform-field-label__text'>Email<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_5' id='input_2_5' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_2_7\" class=\"gfield gfield--type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"9e773a26\" data-field-span=\"12\"><label id='gfield_label_2_7' class='gfield_label gform-field-label' for='input_2_7'><span class='gform-field-label__text'>Order Number<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_7' id='input_2_7' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_2_8\" class=\"gfield gfield--type-list gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"0315d85e\" data-field-span=\"12\"><legend id='gfield_label_2_8' class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Items you wish to return<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_list ginput_list ginput_container_list--columns'><div class='gfield_list gfield_list_container'><div class=\"gfield_list_header gform-grid-row\"><div class=\"gform-field-label gfield_header_item gform-grid-col\" id=\"gfield_list_2_8_header_1\">Product Code<\/div><div class=\"gform-field-label gfield_header_item gform-grid-col\" id=\"gfield_list_2_8_header_2\">Product Name<\/div><div class=\"gform-field-label gfield_header_item gform-grid-col\" id=\"gfield_list_2_8_header_3\">Reason for Return<\/div><div class=\"gform-field-label gfield_header_item gform-grid-col\" id=\"gfield_list_2_8_header_4\">Quantity<\/div><div class=\"gfield_header_item gfield_header_item--icons gform-grid-col\">&nbsp;<\/div><\/div><div class=\"gfield_list_groups\"><div 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General Provisions 1.1. These Terms and Conditions of Purchase (hereinafter the \u201cTerms\u201d) govern all transactions made through the online store heatex.ee(hereinafter the \u201cOnline Store\u201d).1.2. These Terms and Conditions apply to all users who make purchases in the Online Store. 2. Products and Prices 2.1. 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